Orders, Delivery and Shipping

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I accept Visa, Mastercard, Maestro card payments, or eChecks via Paypal as a guest user, or payment via Paypal. Both methods are safe and easy to use.
You can make all these different payments using Paypal as guest, even if you DON’T HAVE a PAYPAL ACCOUNT, or pay using your Paypal account.

** Pay with your Credit Card or an e-check using Paypal: More info about this payment process
Remember that if you pay with an eCheck it takes more time to clear.

You can also contact me and I’ll send you a money request for the total sale of your order. You’ll be able to send me the money using Paypal website with your credit card or an e-check and not being even registered on Papal.
More info about Paypal.

Deadlines: The payment is due within 24 hours of purchase, otherwise I reserve the right to cancel the order. Feel free to tell me if you have any trouble while processing your payment ?

Order Turnaround

I aim to dispatch orders within 3-5 business days depending of the order. Items that are made to order can take up to one week to ship.

Shipping and delivery

I ship worldwide. Shipping is charged at cost, as it appears on your order, please check shipping charges on each listed item.

My Art Dolls and other one-of-a-kind items are shipped via PRIORITY Mail to all locations, that means that  shipping is a Tracked and Signed Service. You’ll be able to follow the item by a tracking number that will be assigned to your package. You will be required to sign for your package, so please make sure someone will be in to receive it.

The rest of the items, prints & embroidery kits, are shipped by ORDINARY MAIL. You can ask for a priority Mail International for your prints too, just contact me.

Orders being sent to a Spain address are usually delivered within 4-7 working days.
International shipping to Europe usually takes from 7 to 11 working days to deliver.
International shipping outside Europe usually take around 15 working days to arrive.

International orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe!
I can not give you an exact delivery date or promise that your package will arrive by a certain day, it depends on customs as well as the postal service in each country.

Please take care to enter your delivery address correctly as I cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to me.

After the order is complete, you will receive a confirmation email from me with your shipping details.


Duties & Taxes

Please note that if your order is being shipped outside of Spain or the EU, it is subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.