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I hope you’re happy with your order, however, if for any reason you are not please get in touch immediately.
I may not be able to offer an exchange on any one-of-a-kind handmade dolls, bags or purses.
I hope it never happen, but if you’ve change your mind and you don’t love your purchase, please notify me within 2 days upon receive of package. You’ll bear the costs for shipping, I refund you the total price minus the shipping cost.
For the Embroidery kit orders: If you notice that your order is damaged upon arrival, please do not accept the package and contact me straight away. Alternatively, please photograph the damaged packaging/item and email me.
Please note that items to be returned must be unused and in their original condition and package. Also, I cannot be responsible for items damaged or lost during shipping.